FAIRFAX, Va., Dec. 18, 2017 /PRNewswire/ — ICF (NASDAQ: ICFI), the global consulting and digital services provider, announced today that it will acquire London-based The Future Customer Limited, a leading boutique loyalty strategy and marketing company. The Future Customer will operate as part of ICF Olson’s1-to-1 loyalty practice, which was named a Leader in The Forrester Wave™: Customer Loyalty Solutions, Q3 2017, the highest distinction in that category. D5 Capital advised the founder shareholders of The Future Customer on valuation, deal structure and transaction management through to completion.
“The acquisition of The Future Customer is an excellent fit with our successful loyalty and customer relationship marketing practice, which currently works for global brands including Wyndham, Hyatt, Luxottica and Citi in the United States and represents a growing and visible revenue source for ICF,” said Sudhakar Kesavan, ICF’s Chief Executive Officer. “The Future Customer team includes some of the loyalty industry’s top strategic thinkers and architects who have developed progressive loyalty strategies in Europe for clients in retail, media, mobile, energy a